Terms & Conditions

Returns & Cancellations

We are confident that our product range allows you to enjoy some of the world’s greatest teas. We hope that you will enjoy exploring the full range of our teas and the tastes they offer.

However, if you are not completely satisfied with any item you purchase on the site then you can either:

  • Get in contact with us to discuss returning your order.
  • Complete the Return form and follow the instructions there

In most cases we will ask you to return it to us in its original condition and packaging within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.

We will process your refunded payment with 7 days of receipt of the returned goods.


To cancel your order send us an email to info@houseoftea.ie with your order details and we’ll cancel it straight away.

Please note that, because we endeavour to provide a quick turnaround time, there is only a small window to cancel your order.

If not already dispatched orders that have been paid at checkout will be automatically refunded within 7 days.

For orders that have already been dispatched, you can of course take advantage of our returns policy.

HOT Tea advises all customers to keep proof of posting for returned orders.

Contact Info


House of Tea, Market Square, Tullow, Co. Carlow, Ireland.


059 915 1607


The House of Tea was founded in Dublin in 2004.

Our main goal is to introduce people to the diverse world of tea and to show them that there is much more to tea than just a bag. We are dedicated to providing quality teas from around the world. Most teas are sourced directly from the tea gardens or the manufacturers. This allows us to monitor the quality of our products and to ensure that the workers in the mainly Asian countries are paid fairly.


Privacy Policy

At HouseofTea.ie, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that houseoftea.ie is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

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